Office 2016 Upgrades for Faculty and Staff Machines

During Spring break and through April 12, Information Technology Services will upgrade faculty and staff machines to Microsoft Office 2016.  Office 2016 is integrated with the Office 365 environment and includes valuable accessibility features.

ITS will deploy Office 2016 to faculty/staff PC or Mac workstations by building locations. Your workstation will not be upgraded if is already has Office 2016 installed on it.  This message will provide information on the Office 2016 upgrades, the installation schedule, and how you can prepare for the upgrade. 

When Will the Upgrade Occur?

The upgrade to Office 2016 will begin on Monday, March 26 through Thursday, April 12 per the schedule.

Be aware that your computer will be upgraded to Office 2016 on the date below depending on your computer’s building location.

ITS will begin the installation of Office 2016 upgrades at 9 pm the night before the upgrade date so that Office 2016 will be on your computer when you arrive at work.

Building Number Installation Begins Upgrade Completed

by 8 am on

6, 8, Monday, March 26, 9 pm Tuesday, March 27
24, 25 Monday, March 26, 9 pm Tuesday, March 27
9, 99 Wednesday, March 28, 9 pm Thursday, March 29
1, 2, 3 Monday, April 9, 9 pm Tuesday, April 10
4, 5, 7 Monday, April 9, 9 pm Tuesday, April 10
11, 12, 15 Wednesday, April 11, 9 pm Thursday, April 12
16, 18, 19, Wednesday, April 11, 9 pm Thursday, April 12
23, 27, 29 Wednesday, April 11, 9 pm Thursday, April 12

What You Need to Do

On the day before the scheduled date of your upgrade, be sure to log out but leave your computer powered on overnight so that your computer may be upgraded.

  • Desktop and Mobile Computers (PC and Mac)
    • Leave your computer on the night before your scheduled upgrade. The upgrades to Office 2016 will occur at 9 pm on the evening prior to your scheduled upgrade so that Office 2016 will be on your computer when you arrive at work.
    • Please make sure that you save and close all of your files. Your computer will be restarted as part of the installation process.
    • If you have a laptop or Surface, please be sure to leave your computer at work on the scheduled date for installation. If your device is not on campus on the scheduled date for installation, please submit a ticket at helpdesk.highline.edu, email the Help Desk at helpdesk@highline.edu or call ext. 4357.

Getting Help

ITS staff will be available at the various building locations above on the scheduled dates in case any issues arise. If you are unable to locate a staff member, you can contact the Help Desk at 4357, email helpdesk@highline.edu or submit a ticket at helpdesk.highline.edu.

Additional Information and Documentation about Office 2016

If you are unfamiliar with Office 2016 or would like more information about the features, please visit here: Office 2016 Information.

Thanks for your support for the Office 2016 upgrades.

Faculty Building Printing Update

Faculty Members and Division Secretaries,

Welcome back to campus!

In an effort to assist with our data security, print management and sustainability initiatives, ITS will be installing Pharos release stations for all of the shared print devices in faculty office buildings through Friday, January 12.  You can begin to use the Pharos release stations on Tuesday, January  16, 2018.

In most faculty work areas, you can expect to see a single release station which will be set up to release jobs to any stand-alone printer (HP) or the multi-function device (Konica-Minolta copier) that exists in that area.  In Building 5, ITS will set up a temporary location until a new table can be ordered.  The plan to add release stations in Building 16 is on hold until we collaborate with Facilities staff to plan for power in that location.

You do not have to do anything to prepare your workstation to use the Pharos release station.  Pharos print drivers have been installed on faculty and staff workstations.

Training on how to use the Pharos release station was offered l to faculty secretaries.  Instructions on how to use the Pharos print release station is below .

 

 

How to use a Pharos Print Release Station

1. Press File > Print when you are ready to print your document.

2. Click on the drop down menu next to “Printer” and select the appropriate printer

3.  Press Print. Wait for the dialogue box, “A message about your Print Job.” Click Yes.    Faculty and staff will not be charged for printing.

 

 

 

 

 

 

4. Visit the Pharos release station in your area.

5.  Type your Highline username and password and press Logon

6. A list of the jobs that you have in the queue will be available.  Select the job you wish to print and press Print to release (send) your print job(s) to the printer.  A dialog box confirming payment appears along with your current balance.

7.  Press Log Off.  You can cancel the job if necessary.  Please note that all jobs set to print will be cleared within a 24 –hour period for security purposes.

Training for the faculty secretaries will be held the first and second week of January 2018.  Faculty secretaries may email tduhart@highline.edu and identify the day and times that they will be available for training.  The ITS Help Desk staff are available to assist faculty and their secretaries as needed.

If you have any questions or concerns about the Pharos release station initiative, please contact me.  Thank you for your support.

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For ITS assistance and support, please contact the Help Desk at ext. 4357, submit a ticket at http://helpdesk.highline.edu, email helpdesk@highline.edu, or visit the Help Desk in Building 30.

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Phishing Email Attempts and Security

Dear Campus Community,

We are seeing a significant increase of malicious/phishing emails in campus inboxes.  Today there was a new email in campus Inboxes with the subject “Notification” and a link that looked identical to the Office365 login. This email does not appear to be from a Highline address, there is no mention of Highline in the in email, and the link is to an off-campus Web site.   Hopefully no one was going to click on this and try to login.

Some of these malicious emails are VERY convincing; they use appropriate graphics and logos and are from correct-looking return email addresses.

Malicious emails will always try to get you to act urgently and give away your account information without thinking about it. Be wary of ALL emails about email/login accounts and finances in particular:
-Emails stating that your account is expired/broken/full
-Emails urging you to take immediate action related to accounts/finance/deliveries
-Emails listing purchases or reservations that you know nothing about

In all email correspondence automatically assume Web site links are malicious until absolutely proven otherwise.
-Never click on links in unsolicited emails, even if it is from someone you know
-When in doubt call (ext. 4357) or email the Help Desk rather than taking an easy action and putting the college computer system at risk
-If you believe that you may have inadvertently replied to a bad email, notify the Help Desk and reset your password ASAP

The security of our campus computing systems is a shared responsibility.  We simply cannot do it without your help.  Thank you for your diligence and healthy e-skepticism.

Implementation of LogMeIn Remote Desktop Tool by ITS – December 6-8

Faculty and Staff,

ITS will implement LogMeIn to help support the computing needs of faculty and staff.  LogMeIn will enable ITS staff to easily connect to a PC or Mac remotely to rapidly reach and support the computers of faculty and staff across and outside the campus, provide diagnostics on hardware and software, transfer files, and interact with users using text-based chat.  End users will have the capability to watch ITS staff troubleshoot their campus computer remotely on and off campus. LogMeIn is used by many colleges, universities and organizations around the United States and world to diagnose and resolve end-user computer issues.

Please know that ITS staff will never access a campus computer without authorization from the campus user.  Faculty and staff must authorize ITS staff to use LogMeIn for every remote support session.

ITS will begin deploying LogMeIn remotely to faculty and staff computers between December 6 and 8.  Faculty and staff do not need to be present at their computer for the installation.  We do ask for faculty and staff with laptops and Surfaces to ensure that their device is on campus during the deployment dates.  Occasionally, ITS may need to install LogMeIn on machines that do not have the software for one reason or another.  For these cases, ITS staff will email a link to a campus user to easily install the software on their machine at the time remote support is needed

Thanks for your patience as ITS works toward providing proactive and improved responsive support to the campus community .

Welcome Back Faculty

Information Technology Services welcomes new and returning faculty members to Highline College. We want to share with you some of the projects and support updates that we worked on during the summer to improve information technology services and resources. Additionally we have provided some information to assist you with Highline resources and requesting support.

Technology Equipment in Classrooms, Labs and Venues

Information Technology Services has documented technology equipment in campus classrooms, labs and venues. Photographs of all classrooms, labs and venues are now online.  To view equipment in each location, click on the appropriate classroom, lab or venue at https://its.blogs.highline.edu/  or Tools for Faculty at https://its.highline.edu/ .  Instructor workstations have updated laminated documents that provide instructions on using the instructional equipment. The instructions will be added online in a few weeks.

 Campus Inventory Project

ITS updated campus asset inventory data and installed new anti-virus software on faculty and staff machines. The information collected was entered into our Web Help Desk ticketing system to provide valuable information on computing equipment and to better support our users.  ESET, a new anti-virus software, was deployed.

Network Upgrades
During the summer, the campus core routers were upgraded to improve the Highline network infrastructure, Pharos print services were upgraded, and all campus department files (J: Drive) and user files (M: Drive) were transferred to the new storage location, Puget. 

Technology Assistance and Support in the Classroom

If you are teaching in a classroom or lab and experience any technology issues, the Help Desk will respond within 5-10 minutes.  Please do the following to report any issues.

  • Please contact the Help Desk at ext. HELP (4357) (206-592-4357).
  • Inform the Help Desk that you are in a class. Please give your name, room location, and briefly explain the problem that you are experiencing.

Technology Assistance and Support for your Office Computer

For technology assistance and support, please contact the Help Desk at ext. 4357, email helpdesk@highline.edu, submit a ticket at http://helpdesk.highline.edu, or visit the Help Desk in Building 30. Please provide as much information as possible to help us troubleshoot and resolve the issue. 

 Resources 

The ITS Blog is available at https://its.blogs.highline.edu/It is a central location where you can find details on reported issues and schedule maintenance for campus technology, as well as information on general computing, tech tips, and updates to services.

 Google Drive

Faculty, students and staff have a Highline Google Drive to save and share files.  To log in, go to drive.highline.edu and sign in with you Highline username and password.

 Instructor Briefcase

  1. The briefcase Website is at: https://secure.highline.edu/wts/ibc/  (You may want to bookmark this page.)
  2. In the Instructor ID field, type your instructor ID  (your new Employee ID Number).
  3. In the Employee PIN field, type your employee PIN. If you do not have a PIN, contact Human Resources at hrstaff@highline.edu to get one.  The Help Desk cannot provide the pin.

Note: If you make an error entering either number you must return to the Open Instructor Briefcase form and re-enter both numbers.

  1. Select a quarter.
  2. Click the Open button.

 Degree Audit

Access Degree Audit at https://www.wctcs.ctc.edu/wctcs .

Your username is: 090[username]

How to Reset your Password

Your username is:  090username

ITS will reset your account to the default password. This is the first four letters of your last name (capitalize the first letter) plus the last four digits of your Employee ID.  You will need to reset this password the first time that you log in. Warning:  Degree audit passwords expire if your account is inactive (you don’t log in) for 30 days

To access Degree Audit you must turn your pop-up blocker off or set a restriction to allow pop-ups from this Web site:

Within Internet Explorer, tools>Pop-Up Blocker>Pop-Up Blocker
Settings>allow site   Add *.ctc.edu
ITS is here to support you.  We hope that that you have a great Fall quarter and academic year!

 

The ITS Leadership Team

Tim Wrye, Executive Director and CIO

Patricia Daniels, Associate Director and DCIO, ctcLink PM/OCM

Theresa Duhart, Manager, Customer Services

Mark Wynne, Manager, Infrastructure Services

Phil Wilson, Manager, Data, Development, and Integration Services

Kurt Gissell, Solutions Architect and CISO

Laurinda Bellinger, IT Project Manager

 

Welcome New and Returning Students

Information Technology Services welcomes new and returning students to Highline College. We want to share with you some of the information technology services and resources that are available to you as a member of the Highline community.

Technology Assistance and Support

For technology assistance and support, please contact the Help Desk at ext. 4357, email helpdesk@highline.edu, submit a ticket at http://helpdesk.highline.edu, or visit the Help Desk in Building 30.

 When contacting the Help Desk: 

  • Please provide your name, address and zip code, Student Identification Number (SID).
  • Tell us the problem that you are encountering.
  • Please monitor your email for a response from the Help Desk.

Technology resources for students are available 24 x 7

Visit https://its.highline.edu/ and click on the left navigation pane, Tools for Students.

 The ITS Blog

Our blog is available at https://its.blogs.highline.edu/It is a central location where you can find details on reported issues and schedule maintenance for campus technology, as well as information on general computing, campus technology equipment, tech tips, and updates to services.

myHighline Account

Note: CWU and Kaplan students follow these activation steps.

 All students are required to create a myHighline account. Your MyHighline username and password will be used to login to Highline computing resources such as:

 Activate your myHighline login here:

https://its.highline.edu/passwords/activate.php

Activation only takes a few minutes from any computer with access to the internet. If you are on campus, you can use kiosks available in Buildings 6, 29, 30 and the Library.

  • You need an activation code:
    • Your activation code is sent in your welcome letter from Admissions. This is a one-time use code which helps us verify your identity.
    • If you did not receive an activation code, please contact the Help Desk for further assistance.
    • For verification purposes, please provide your Student ID number and full mailing address as it is on file with the college.
    • ABE/ESL and Community Education students should contact their instructor or department to receive their activation code.
  • You will create your username and password and answer a few security questions.
  • Your username will become your email address. This is how you will communicate with instructors, staff and fellow students. It also might be how potential employers contact you.
  • Your username cannot be changed, so please use care when selecting it.

 How to use your activation code:

  1. Go to https://myinfo.highline.edu/activate
  2. Follow the instructions on the screen. You will be asked to provide your Student Identification Number (SID) activation code and other identifying information.
  3. For help, contact the Help Desk at ext. 4357, email  helpdesk@highline.edu, or go online at https://its.highline.edu/myHighline_FAQ.php

 Canvas

Canvas is the Learning Management System in use for most Highline classes. Log in at https://canvas.highline.edu/

 Additional information about Canvas is located at the link. If a course has online materials, they are probably in Canvas. Some instructors, however, host their online materials elsewhere. If you did not see your course in Canvas, check with your instructor. Note that most courses will not be available until the first day of the quarter.                                      

 Google Drive

Students, faculty and staff have a Highline Google Drive to save and share files.  To log in, go to drive.highline.edu and sign in with you Highline username and password.

Pharos Printing

All student printing is handled by Pharos Uniprint.  This software provides a printing account for each student, tied to your myHighline account.  Answers to frequently asked questions are listed at https://helpdesk.highline.edu/printing_FAQ.php .If you need to add funds to your printing account, please visit the kiosks in Building 25, Building 29 and Building 30.

ITS is here to support you.  We hope that that you have a great Fall quarter and academic year!

The ITS Leadership Team

Tim Wrye, Executive Director and CIO

Patricia Daniels, Associate Director and DCIO, ctcLink PM/OCM

Theresa Duhart, Manager, Customer Services

Mark Wynne, Manager, Infrastructure Services

Phil Wilson, Manager, Data, Development, and Integration Services

Kurt Gissell, Solutions Architect and CISO

Laurinda Bellinger, IT Project Manager

 

Campus Department Drive Files and User Files are Moving to a New Storage Location and Server

ITS is in the process of transferring all of the campus department files (J: Drive) and user files (M: Drive) to a new storage location as well as a new server.

We will be copying files over to the new location the week of September 4th.  While you will still be able to work with your files during the week, we ask that you do so on an as needed basis. If adding or deleting files can wait until the following week, it will make things cleaner if you do so.

On September 8th you will no longer have access to change the files in your J: drive until they are accessed on the new server.  By the end of the day all files will be available in the new location and your drive mappings adjusted.

For your PC to get the new drives, however, you will need to reboot your computer.

Some of you will have some manually mapped drives that will need to be re-established.

  • If you are comfortable mapping them yourself you are welcome to do so. In the mapped drive settings you will simply need to change the server name at the beginning of the path from \\agora to \\puget everything else will remain the same.  Documentation on how to map a drive is available here: https://its.blogs.highline.edu/2017/08/31/how-to-map-a-drive/
  • If you would like assistance with manual mappings, we are happy to help. Just call the Help Desk at ext. 4357 or submit a ticket at https://hd.highline.edu .

Thank you for your assistance and patience during the transfer of our drive files.

 

 

How to Map a Drive

Information Technology Services

How to Map a Drive

PC

To get started right click on the My Computer or This PC icon located on your Desktop or on your Start Menu and select the Map Network Drive options from the pop up menu.

  1. You will need to enter your connection information. Make sure to include the full server name (\\puget) and check the reconnect at logon box.
  2. If you are not logged in with an account that has access to the folder you are trying to access you can click on the link for Connect using a different user name and enter in the correct credentials.

After you have entered the above information click finish and you should now get a window with your newly mapped network drive.

Mac

  1. From the desktop, select the “Go” menu option and select “Connect to Server” (or ⌘K).
  2. In the “Server Address” box, type “smb:” followed by the address for the drive you want to map: smb://puget.
  3. If the server is used a great deal, press the “+” button to add the drive to the list of favorites.
  4. Click the “Connect” button.
  5. When asked for a username and password, keep “Connect as: Registered User” and use the following credentials:
  • Name: Enter Highline username
  • Password: Your Highline password