Information Technology Services is implementing a monthly maintenance program, First Wednesday Maintenance, for faculty and staff workstations as a proactive measure that is essential to providing a stable and secure network for Highline College. First Wednesday Maintenance includes updating and restarting the Operating System of PC and Mac workstations (and applying Office updates on PC […]
Information Technology Services (ITS) welcomes new and returning faculty members to Highline College. We have provided some information to assist you with Highline resources, IT security, and requesting support. You can view this message online. Technology Equipment in Classrooms, Labs and Venues Information Technology Services has documented technology equipment in campus classrooms, labs and venues. Photographs […]
This message is to remind you of the importance of protecting your myHighline username and password, as well as personal information and College data, from cybersecurity attacks. Cybercriminals continually refine their tools to infiltrate systems and networks to access data. They are attempting to steal institutional information and personal credentials, and access valuable resources, with […]
Information Technology Services (ITS) welcomes new and returning students to Highline College. We want to share with you some of the information technology services and resources that are available to you as a member of the Highline community. You can view this message online. Technology Assistance and Support For technology assistance and support, please contact […]
Dear Campus Community,
Another phishing attempt was sent today supposedly from Interim President Jeff Wagnitz (as shown below). Please do not click on any link in the message or open any attachments. Clicking on these messages can result in loss of data and security breaches which could be costly to Highline College and impact outside organizations. Please know that some of these malicious emails are VERY convincing; they use appropriate graphics and logos and are often from correct-looking return email addresses, or appear to be from people you know. Thank you for your continued help in protecting Highline systems and data.
LETTER FROM INTERIM PRESIDENT JEFF WAGNITZ
I will like to remind each and every one of you that this organization holds itself to the highest ethical standards. To that end we are
pleased to announce our updated Business Integrity Program. Adherence to the Program standards not only achieves compliance with applicable laws and regulations, but affords us tangible business benefits. These standards also avoids liability for our company
and all of us and also protects our reputation, but that is only the first of several benefits.
We must not take these benefits for granted as corporate scandals in recent years at Enron, Tyco, and other companies –including some companies
in the pharmaceutical and biotechnology industries — have eroded the confidence of employees, customers, shareholders, and others.
Each of us must regularly affirm our commitment to integrity by acknowledging our agreement to the standards outlined in the Business Integrity
Program. Please recognize the compliance responsibility this organization places in each and every one of us, as it will be taken seriously and any failure to act in accordance with the principles outlined herein.
The Business Integrity program is attached in this email and can also be accessed HERE, It is important that all staff go through it thoroughly
and adhere to these standards so you will be helping to assure the future success of this organization.
2400 S. 240th St.
Des Moines, WA
During Spring break and through April 12, 2018, Information Technology Services upgraded faculty and staff PC and Mac workstations to Microsoft Office 2016. Office 2016 is integrated with the Office 365 environment and includes valuable accessibility features.
Additional Information and Documentation about Office 2016
If you are unfamiliar with Office 2016 or would like more information about the features, please visit here: Office 2016 Information.
Thanks for your support for the Office 2016 upgrades.
Faculty and Staff,
ITS will implement LogMeIn to help support the computing needs of faculty and staff. LogMeIn will enable ITS staff to easily connect to a PC or Mac remotely to rapidly reach and support the computers of faculty and staff across and outside the campus, provide diagnostics on hardware and software, transfer files, and interact with users using text-based chat. End users will have the capability to watch ITS staff troubleshoot their campus computer remotely on and off campus. LogMeIn is used by many colleges, universities and organizations around the United States and world to diagnose and resolve end-user computer issues.
Please know that ITS staff will never access a campus computer without authorization from the campus user. Faculty and staff must authorize ITS staff to use LogMeIn for every remote support session.
ITS will begin deploying LogMeIn remotely to faculty and staff computers between December 6 and 8. Faculty and staff do not need to be present at their computer for the installation. We do ask for faculty and staff with laptops and Surfaces to ensure that their device is on campus during the deployment dates. Occasionally, ITS may need to install LogMeIn on machines that do not have the software for one reason or another. For these cases, ITS staff will email a link to a campus user to easily install the software on their machine at the time remote support is needed
Thanks for your patience as ITS works toward providing proactive and improved responsive support to the campus community .
Information Technology Services
How to Map a Drive
To get started right click on the My Computer or This PC icon located on your Desktop or on your Start Menu and select the Map Network Drive options from the pop up menu.
- You will need to enter your connection information. Make sure to include the full server name (\\puget) and check the reconnect at logon box.
- If you are not logged in with an account that has access to the folder you are trying to access you can click on the link for Connect using a different user name and enter in the correct credentials.
After you have entered the above information click finish and you should now get a window with your newly mapped network drive.
- From the desktop, select the “Go” menu option and select “Connect to Server” (or ⌘K).
- In the “Server Address” box, type “smb:” followed by the address for the drive you want to map: smb://puget.
- If the server is used a great deal, press the “+” button to add the drive to the list of favorites.
- Click the “Connect” button.
- When asked for a username and password, keep “Connect as: Registered User” and use the following credentials:
- Name: Enter Highline username
- Password: Your Highline password
Information Technology Services is informing the campus community about a recent security bug with Cloudflare and its potential impact.
Security researchers from Google’s Project Zero uncovered a critical bug in Cloudflare, a content distribution service used by many large websites, which allowed sensitive data — like passwords, cookies and encryption keys — from many popular sites to leak online. If you use one of the sites hosted by Cloudflare it is strongly suggested you change your passwords on those sites. Links to these sites are included at the end of this message.
More information on Cloudbleed, which this bug has been named, can be found here: http://gizmodo.com/everything-you-need-to-know-about-cloudbleed-the-lates-1792710616
Should I Change My Highline Password?
Highline does not use Cloudflare directly, however some mobile apps that you might use to connect do, such as Exchange for iPhone. If you check your Highline email on an iPhone or iPad with the Exchange App, it is strongly suggested you change your password. Note: this is only for Faculty/Staff with @highline.edu email addresses. Students with @students.highline.edu are not affected.
Lists of sites possibly affected by Cloudbleed are available here: https://github.com/pirate/sites-using-cloudflare/blob/master/README.md
Mobile Apps possibly affected are listed here: https://www.nowsecure.com/blog/2017/02/23/cloudflare-cloudbleed-bugs-impact-mobile-apps/
If you need assistance with changing your password, please contact the Help Desk at ext. 4357 (206-592-4357), email email@example.com, submit a ticket online at helpdesk.highline.edu, or visit the Help Desk in Building 30.
To access the Avaya Aura Messaging system (Voicemail):
Press the Audix/Voicemail button on your phone, or…
dial extension 3799 from any campus telephone, or…
call (206) 592-3799 from off campus.
If calling from your own extension, the system will recognize that and only prompt you for your password (followed by the pound sign).
If calling from another extension or from off campus, press the pound sign first to be prompted for your mailbox number/extension.
To record a greeting:
1. After logging in, press 3 to access the Administer Personal Greeting menu.
2. When prompted, press 1 to create a greeting.
3. Enter the greeting number (for example, enter 1 for greeting #1).
4. At the tone, record your greeting.
5. When finished recording, press #.
6. After you record your greeting, you can:
• Press 2 then 3 to listen to the greeting.
• Press 1 to re-record your greeting.
• Press # to accept your greeting as is.
7. Press 1 to use this greeting for all incoming calls.
When you’re satisfied with your greeting(s), hang up the phone to exit the voicemail system.
You may also manage your greetings online at https://voicemail.highline.edu
Log in there with your extension and voicemail password.
Click ‘Preferences’ (upper-left) to access the Preferences menu, and you’ll see a
selection there for Greetings.
In the greetings preferences, you may make greetings active/inactive, set time-ofday
rules for specific greetings, and set rules for which callers hear which
And lastly, while you do have the option of recording greetings at that site (using a
PC-connected microphone/headset) we strongly discourage you from doing that.
The audio quality is much better when it’s recorded over a phone vs. computer.
If you experience any issues while accessing the voicemail system or have any
additional questions, please contact the IT Services Helpdesk:
In-person: Just inside the front doors of Building 30.
Phone: On campus, ext. 4357; Off campus, 206.592.4357
Did you know that employers and recruiters check your social media when considering you as a candidate for a job, sports team, internship, college admissions, etc.? They do, and if your security settings aren’t up to par, they might see something you didn’t want them to see.
Your profile remains online forever. Sure, you can delete stuff or remove your account, but as soon as one person sees it then it is out of your control forever. With just a little time and skill, someone could easily find anything you’ve ever posted online. It’s all stored somewhere. Things never truly go away on the internet.
Identity thieves and phishing scammers also use your social media for their attacks, too. Social media is especially useful to them for finding answers to those “silly” security questions. Things like your first pet, your favorite high school teacher, or even your mother’s maiden name are easy facts to find on a profile.
Take the time this week to check your security settings on all of your social media accounts. Don’t forget about Pinterest and LinkedIn too. You can edit the settings for who can see your profile such as Friends, Friends of Friends, or Everyone on Facebook, but you can also edit who can see each individual post. Maybe you should go back to the pictures from last weekend and make sure that your boss can’t see those posts.
Don’t forget to check your location settings. Some apps will post your location along with any photos or videos. This can be fun if you’re on vacation somewhere cool, but it also lets thieves know that you aren’t home.
A good rule of thumb whenever you aren’t sure if something should go up on the web, ask yourself if you would put this post or tweet on a billboard in the middle of Times Square. Would you want complete strangers seeing you at that party? Would you want your parents to see you like that? Do you trust random people with access to that information about you? If the answer is “no,” or even a hesitant “maybe not,” then you should reconsider posting that. Some information can be safe. Such as sharing your hometown but not the street you live on or sharing your birthday just not the year. When in doubt, err on the side of privacy and safety.
Keep these tips in mind when considering your online reputation. You never know who is looking at your profile or posts. Be smart online.
Share and Enjoy
When your computer acts up or apps stop responding or your Wi-Fi won’t connect, don’t panic. The easiest thing to try and fix any technology device issue is to turn the device off and then back on again. No, really. This does work.
Rebooting can fix a number of issues. Sometimes a device glitches such as the Wi-Fi not connecting, an application not acting right, or the computer simply acting slow. An easy fix is to turn the device off and back on again. This works for desktop computers, laptops, tablets, game consoles, and phones. Rebooting also helps with wireless routers at home too.
Rebooting resets the device and starts reading the code from the beginning.
Faculty and staff: Next time your device is acting up, try restarting it before you start to panic. Close the application (like Firefox or Word) and open it again. If that doesn’t fix the problem, try turning the entire device off and turning it back on. If that doesn’t work, give us a call at the Help Desk at ext. 4357 (206) 592-4357 or email us at firstname.lastname@example.org.