Welcome New and Returning Students

Information Technology Services welcomes new and returning students to Highline College. We want to share with you some of the information technology services and resources that are available to you as a member of the Highline community.

Technology Assistance and Support

For technology assistance and support, please contact the Help Desk at ext. 4357, email helpdesk@highline.edu, submit a ticket at http://helpdesk.highline.edu, or visit the Help Desk in Building 30.

 When contacting the Help Desk: 

  • Please provide your name, address and zip code, Student Identification Number (SID).
  • Tell us the problem that you are encountering.
  • Please monitor your email for a response from the Help Desk.

Technology resources for students are available 24 x 7

Visit https://its.highline.edu/ and click on the left navigation pane, Tools for Students.

 The ITS Blog

Our blog is available at https://its.blogs.highline.edu/It is a central location where you can find details on reported issues and schedule maintenance for campus technology, as well as information on general computing, campus technology equipment, tech tips, and updates to services.

myHighline Account

Note: CWU and Kaplan students follow these activation steps.

 All students are required to create a myHighline account. Your MyHighline username and password will be used to login to Highline computing resources such as:

 Activate your myHighline login here:


Activation only takes a few minutes from any computer with access to the internet. If you are on campus, you can use kiosks available in Buildings 6, 29, 30 and the Library.

  • You need an activation code:
    • Your activation code is sent in your welcome letter from Admissions. This is a one-time use code which helps us verify your identity.
    • If you did not receive an activation code, please contact the Help Desk for further assistance.
    • For verification purposes, please provide your Student ID number and full mailing address as it is on file with the college.
    • ABE/ESL and Community Education students should contact their instructor or department to receive their activation code.
  • You will create your username and password and answer a few security questions.
  • Your username will become your email address. This is how you will communicate with instructors, staff and fellow students. It also might be how potential employers contact you.
  • Your username cannot be changed, so please use care when selecting it.

 How to use your activation code:

  1. Go to https://myinfo.highline.edu/activate
  2. Follow the instructions on the screen. You will be asked to provide your Student Identification Number (SID) activation code and other identifying information.
  3. For help, contact the Help Desk at ext. 4357, email  helpdesk@highline.edu, or go online at https://its.highline.edu/myHighline_FAQ.php


Canvas is the Learning Management System in use for most Highline classes. Log in at https://canvas.highline.edu/

 Additional information about Canvas is located at the link. If a course has online materials, they are probably in Canvas. Some instructors, however, host their online materials elsewhere. If you did not see your course in Canvas, check with your instructor. Note that most courses will not be available until the first day of the quarter.                                      

 Google Drive

Students, faculty and staff have a Highline Google Drive to save and share files.  To log in, go to drive.highline.edu and sign in with you Highline username and password.

Pharos Printing

All student printing is handled by Pharos Uniprint.  This software provides a printing account for each student, tied to your myHighline account.  Answers to frequently asked questions are listed at https://helpdesk.highline.edu/printing_FAQ.php .If you need to add funds to your printing account, please visit the kiosks in Building 25, Building 29 and Building 30.

ITS is here to support you.  We hope that that you have a great Fall quarter and academic year!

The ITS Leadership Team

Tim Wrye, Executive Director and CIO

Patricia Daniels, Associate Director and DCIO, ctcLink PM/OCM

Theresa Duhart, Manager, Customer Services

Mark Wynne, Manager, Infrastructure Services

Phil Wilson, Manager, Data, Development, and Integration Services

Kurt Gissell, Solutions Architect and CISO

Laurinda Bellinger, IT Project Manager


Campus Department Drive Files and User Files are Moving to a New Storage Location and Server

ITS is in the process of transferring all of the campus department files (J: Drive) and user files (M: Drive) to a new storage location as well as a new server.

We will be copying files over to the new location the week of September 4th.  While you will still be able to work with your files during the week, we ask that you do so on an as needed basis. If adding or deleting files can wait until the following week, it will make things cleaner if you do so.

On September 8th you will no longer have access to change the files in your J: drive until they are accessed on the new server.  By the end of the day all files will be available in the new location and your drive mappings adjusted.

For your PC to get the new drives, however, you will need to reboot your computer.

Some of you will have some manually mapped drives that will need to be re-established.

  • If you are comfortable mapping them yourself you are welcome to do so. In the mapped drive settings you will simply need to change the server name at the beginning of the path from \\agora to \\puget everything else will remain the same.  Documentation on how to map a drive is available here: https://its.blogs.highline.edu/2017/08/31/how-to-map-a-drive/
  • If you would like assistance with manual mappings, we are happy to help. Just call the Help Desk at ext. 4357 or submit a ticket at https://hd.highline.edu .

Thank you for your assistance and patience during the transfer of our drive files.



How to Map a Drive

Information Technology Services

How to Map a Drive


To get started right click on the My Computer or This PC icon located on your Desktop or on your Start Menu and select the Map Network Drive options from the pop up menu.

  1. You will need to enter your connection information. Make sure to include the full server name (\\puget) and check the reconnect at logon box.
  2. If you are not logged in with an account that has access to the folder you are trying to access you can click on the link for Connect using a different user name and enter in the correct credentials.

After you have entered the above information click finish and you should now get a window with your newly mapped network drive.


  1. From the desktop, select the “Go” menu option and select “Connect to Server” (or ⌘K).
  2. In the “Server Address” box, type “smb:” followed by the address for the drive you want to map: smb://puget.
  3. If the server is used a great deal, press the “+” button to add the drive to the list of favorites.
  4. Click the “Connect” button.
  5. When asked for a username and password, keep “Connect as: Registered User” and use the following credentials:
  • Name: Enter Highline username
  • Password: Your Highline password


Cloudflare Security Bug: You May Want to Change Your Password!

Information Technology Services is informing the campus community about a recent security bug with Cloudflare and its potential impact.

Security researchers from Google’s Project Zero uncovered a critical bug in Cloudflare, a content distribution service used by many large websites, which allowed sensitive data — like passwords, cookies and encryption keys — from many popular sites to leak online. If you use one of the sites hosted by Cloudflare it is strongly suggested you change your passwords on those sites. Links to these sites are included at the end of this message.

More information on Cloudbleed, which this bug has been named,  can be found here: http://gizmodo.com/everything-you-need-to-know-about-cloudbleed-the-lates-1792710616

Should I Change My Highline Password?

Highline does not use Cloudflare directly, however some mobile apps that you might use to connect do, such as Exchange for iPhone. If you check your Highline email on an iPhone or iPad with the Exchange App, it is strongly suggested you change your password. Note: this is only for Faculty/Staff with @highline.edu email addresses. Students with @students.highline.edu are not affected.

Lists of sites possibly affected by Cloudbleed are available here: https://github.com/pirate/sites-using-cloudflare/blob/master/README.md

Mobile Apps possibly affected are listed here: https://www.nowsecure.com/blog/2017/02/23/cloudflare-cloudbleed-bugs-impact-mobile-apps/

If you need assistance with changing your password, please contact the Help Desk at ext. 4357 (206-592-4357), email helpdesk@highline.edu, submit a ticket online at helpdesk.highline.edu, or visit the Help Desk in Building 30.

Manage Voicemail Greetings

To access the Avaya Aura Messaging system (Voicemail):

Press the Audix/Voicemail button on your phone, or…
dial extension 3799 from any campus telephone, or…
call (206) 592-3799 from off campus.

If calling from your own extension, the system will recognize that and only prompt you for your password (followed by the pound sign).

If calling from another extension or from off campus, press the pound sign first to be prompted for your mailbox number/extension.

To record a greeting:
1. After logging in, press 3 to access the Administer Personal Greeting menu.
2. When prompted, press 1 to create a greeting.
3. Enter the greeting number (for example, enter 1 for greeting #1).
4. At the tone, record your greeting.
5. When finished recording, press #.
6. After you record your greeting, you can:
• Press 2 then 3 to listen to the greeting.
• Press 1 to re-record your greeting.
• Press # to accept your greeting as is.
7. Press 1 to use this greeting for all incoming calls.

When you’re satisfied with your greeting(s), hang up the phone to exit the voicemail system.
Bonus tip:
You may also manage your greetings online at https://voicemail.highline.edu

Log in there with your extension and voicemail password.

Click ‘Preferences’ (upper-left) to access the Preferences menu, and you’ll see a
selection there for Greetings.

In the greetings preferences, you may make greetings active/inactive, set time-ofday
rules for specific greetings, and set rules for which callers hear which

And lastly, while you do have the option of recording greetings at that site (using a
PC-connected microphone/headset) we strongly discourage you from doing that.
The audio quality is much better when it’s recorded over a phone vs. computer.

If you experience any issues while accessing the voicemail system or have any
additional questions, please contact the IT Services Helpdesk:

In-person: Just inside the front doors of Building 30.
Phone: On campus, ext. 4357; Off campus, 206.592.4357
Email: helpdesk@highline.edu
Web: helpdesk.highline.edu

Managing Your Online Presence

Did you know that employers and recruiters check your social media when considering you as a candidate for a job, sports team, internship, college admissions, etc.? They do, and if your security settings aren’t up to par, they might see something you didn’t want them to see.

Your profile remains online forever. Sure, you can delete stuff or remove your account, but as soon as one person sees it then it is out of your control forever. With just a little time and skill, someone could easily find anything you’ve ever posted online. It’s all stored somewhere. Things never truly go away on the internet.

Identity thieves and phishing scammers also use your social media for their attacks, too. Social media is especially useful to them for finding answers to those “silly” security questions. Things like your first pet, your favorite high school teacher, or even your mother’s maiden name are easy facts to find on a profile.

Take the time this week to check your security settings on all of your social media accounts. Don’t forget about Pinterest and LinkedIn too. You can edit the settings for who can see your profile such as Friends, Friends of Friends, or Everyone on Facebook, but you can also edit who can see each individual post. Maybe you should go back to the pictures from last weekend and make sure that your boss can’t see those posts.

Don’t forget to check your location settings. Some apps will post your location along with any photos or videos. This can be fun if you’re on vacation somewhere cool, but it also lets thieves know that you aren’t home.

A good rule of thumb whenever you aren’t sure if something should go up on the web, ask yourself if you would put this post or tweet on a billboard in the middle of Times Square. Would you want complete strangers seeing you at that party? Would you want your parents to see you like that? Do you trust random people with access to that information about you? If the answer is “no,” or even a hesitant “maybe not,” then you should reconsider posting that. Some information can be safe. Such as sharing your hometown but not the street you live on or sharing your birthday just not the year. When in doubt, err on the side of privacy and safety.

Keep these tips in mind when considering your online reputation. You never know who is looking at your profile or posts. Be smart online.

Adapted from: http://er.educause.edu/blogs/2016/6/december-managing-your-online-reputation

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Tech Tip: Device Issues? Turn it off and back on again.

When your computer acts up or apps stop responding or your Wi-Fi won’t connect, don’t panic.  The easiest thing to try and fix any technology device issue is to turn the device off and then back on again. No, really. This does work.

Rebooting can fix a number of issues. Sometimes a device glitches such as the Wi-Fi not connecting, an application not acting right, or the computer simply acting slow. An easy fix is to turn the device off and back on again. This works for desktop computers, laptops, tablets, game consoles, and phones. Rebooting also helps with wireless routers at home too.

Rebooting resets the device and starts reading the code from the beginning.

Faculty and staff: Next time your device is acting up, try restarting it before you start to panic. Close the application (like Firefox or Word) and open it again. If that doesn’t fix the problem, try turning the entire device off and turning it back on. If that doesn’t work, give us a call at the Help Desk at ext. 4357 (206) 592-4357 or email us at helpdesk@highline.edu.

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